{"id":135646,"date":"2025-07-25T14:55:04","date_gmt":"2025-07-25T14:55:04","guid":{"rendered":"https:\/\/gloopbaby.com\/resolution-alternative-des-litiges\/"},"modified":"2025-07-25T15:08:28","modified_gmt":"2025-07-25T15:08:28","slug":"resolution-alternative-des-litiges","status":"publish","type":"page","link":"https:\/\/gloopbaby.com\/fr\/resolution-alternative-des-litiges\/","title":{"rendered":"R\u00e9solution alternative des litiges"},"content":{"rendered":"\n

Le r\u00e8glement alternatif de litiges consiste \u00e0 la possibilit\u00e9 que tous les consommateurs ont \u00e0 leur disposition pour faire appel \u00e0 des entit\u00e9s officielles qui les aident au r\u00e8glement ou \u00e0 l\u2019orientation concernant un quelconque conflit. Le site R\u00e8glement en Ligne des Litiges est un site officiel g\u00e9r\u00e9 par la Commission europ\u00e9enne, qui est d\u00e9di\u00e9 \u00e0 aider les consommateurs et les commer\u00e7ants \u00e0 r\u00e9soudre leurs litiges en dehors des tribunaux: https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a><\/p>\n\n

Les clients qui soient d\u00e9finis en tant que consommateurs par la loi n\u00ba 144\/2015 et qui aient conclus des contrats d\u2019achat et de vente et\/ou de prestations de services ont le droit de faire appel \u00e0 des entit\u00e9s officielles qui les aident au r\u00e8glement de quelconque litige qui ait pour objet tels contrats, sans pr\u00e9judice du recours aux Tribunaux Judiciaires. La liste mise \u00e0 jour des entit\u00e9s de R\u00e8glement Alternatif de Litiges disponibles conform\u00e9ment \u00e0 l\u2019article 17 de la loi n\u00ba 144\/2015, du 8 septembre, sont \u00e9num\u00e9r\u00e9es sur le Portail du Consommateur qui est accessible par le biais du site Internet www.consumidor.pt<\/a>. Pour plus d\u2019informations, vous pourrez \u00e9galement consulter la loi n\u00ba 144\/2015. De plus, pour statuer des litiges qui d\u00e9coulent d\u2019achats en ligne, nous informons que vous pourrez faire appel \u00e0 un syst\u00e8me de r\u00e8glement d\u00e9nomm\u00e9 \u00ab Plateforme ODR – Online Dispute Resolution\/ RLL \u00bb, cr\u00e9\u00e9e par l\u2019UE.<\/p>\n\n

Dans tous les cas, vous pourrez prendre contact avec l\u2019un des centres ci-dessous d\u00e9nomm\u00e9s.<\/p>\n\n

Entit\u00e9s pour le R\u00e8glement Alternatif de Litiges<\/p>\n\n

CNIACC \u2013 Centre National d\u2019Information et d\u2019Arbitrage de Litiges de Consommation<\/p>\n\n

<\/p>\n\n

http:\/\/www.arbitragemdeconsumo.org<\/p>\n\n

CIMAAL – Centre d\u2019Information, de M\u00e9diation et d\u2019Arbitrage de Litiges de Consommation de l\u2019Algarve<\/p>\n\n

https:\/\/www.consumidoronline.pt\/pt<\/a><\/p>\n\n

Centre d\u2019Arbitrage de Litiges de Consommation du District de Coimbra<\/p>\n\n

http:\/\/www.centrodearbitragemdecoimbra.com<\/p>\n\n

Centre d\u2019Arbitrage de Litiges de Consommation de Lisbonne<\/p>\n\n

http:\/\/www.centroarbitragemlisboa.pt<\/p>\n\n

Centre d\u2019Information de Consommation et d\u2019arbitrage du Porto<\/p>\n\n

http:\/\/www.cicap.pt\/<\/a><\/p>\n\n

Centre d\u2019Arbitrage de Litiges de Consommation du Vale do Ave \/ Tribunal Arbitral<\/p>\n\n

http:\/\/www.triave.pt\/<\/a><\/p>\n\n

Plateforme Europ\u00e9enne de R\u00e8glement en Ligne de Litiges:<\/p>\n\n

https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Le r\u00e8glement alternatif de litiges consiste \u00e0 la possibilit\u00e9 que tous les consommateurs ont \u00e0 leur disposition pour faire appel \u00e0 des entit\u00e9s officielles qui les aident au r\u00e8glement ou \u00e0 l\u2019orientation concernant un quelconque conflit. Le site R\u00e8glement en Ligne des Litiges est un site officiel g\u00e9r\u00e9 par la Commission europ\u00e9enne, qui est d\u00e9di\u00e9 […]<\/p>\n","protected":false},"author":2,"featured_media":135620,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-135646","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nR\u00e9solution alternative des litiges - Gloop Baby<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gloopbaby.com\/fr\/resolution-alternative-des-litiges\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9solution alternative des litiges - Gloop Baby\" \/>\n<meta property=\"og:description\" content=\"Le r\u00e8glement alternatif de litiges consiste \u00e0 la possibilit\u00e9 que tous les consommateurs ont \u00e0 leur disposition pour faire appel \u00e0 des entit\u00e9s officielles qui les aident au r\u00e8glement ou \u00e0 l\u2019orientation concernant un quelconque conflit. 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