SHIPPING AND RETURNS
SHIPPING
Your order will be dispatched in 24 to 48 hours after payment confirmation. If for some exceptional reason we’re late in sending (eg: in case of the carrier strikes, unexpected disruptions of stock, etc.) we will contact you immediately. Depending on the shipping country, your order will have an extra cost for shipping, as follows:
- Portugal – 4.95€
- Madeira/Açores – 6.95€
- UE – 9.95€
- UK – 24.95€
- Switzerland – 24.90€
- Others – 9.90€
Free shipping from 100€ (except Switzerland and UK).
Please note that international orders may be subject to customs duties or import fees at the time of entry of the shares in your country. We are not aware of these charges and can not predict its value since differ from country to country. You should contact your local authorities for more information.
Although we use all available means to ensure that your order is delivered within the expected timeframe, we cannot be held responsible for delays caused by factors beyond our control.
We suggest you indicate a shipping address were it is more likely to have somebody available to receive it.
Orders are delivered via the carrier DPD and BATCH.
RETURNS
Upon receipt of your order, if for any reason you are not satisfied, you have 14 days to exchange or return the product purchased.
To this should contact us by email to geral@gloopbaby.com indicating the cause, the number of the invoice and the reference product return or exchange.
Products for return or exchange shall be accompanied by the original packaging with their labels intact and without any sign of use.
Should be adequately protected to not be damaged during the transport operation. Transport costs and / or refund are the responsibility of the customer.
Cancellation and Return Policy with deadlines and conditions (in accordance with the right of free resolution in contracts concluded remotely or concluded outside the establishment – Decree-Law no. 24/2014 – art 10).